MVSTUDIO

Privacy Policy

Last Updated: 03/03/2026

About This Policy

MV Studio Digital (ABN 29 484 920 933) provides technical consulting services including software development, maintenance, and digital infrastructure support. In delivering these services, we handle personal information belonging to individuals. This policy explains our approach to collecting, storing, using, and protecting that information in accordance with the Australian Privacy Principles (APPs) and the Privacy Act 1988.

Who We Are

MV Studio operates as a technical consultancy specialising in software development and maintenance services. When we refer to “we,” “us,” or “our” in this policy, we mean MV Studio Digital.

Contact Information:

Types of Personal Information We Handle

We handle various categories of personal information, including but not limited to:

Contact and Identity Information:

  • Full names
  • Email addresses
  • Telephone numbers
  • Physical addresses
  • Dates of birth

Financial Information:

  • Payment information processed via third-party payment providers
  • Banking information provided for invoicing and payment purposes

Technical Information:

  • IP addresses and network identifiers
  • Device information
  • Browsing patterns and usage data
  • Location data

Content and Communications:

  • Information posted through digital interfaces
  • Photographs and images
  • Messages and correspondence

Sensitive Information

In some circumstances, particularly when supporting clients in specialised sectors, we may handle sensitive information including health-related data such as medical information, health metrics, or other sensitive personal details. We handle such information with heightened care and only where necessary for service delivery.

We only collect sensitive information with consent or where otherwise permitted by law.

How We Obtain Information

Personal information may come into our possession through various channels:

Direct Collection:

  • Through our website and digital properties
  • Via email, phone, or other direct communications
  • From contact forms and service inquiries
  • From professional networks such as LinkedIn

Through Client Systems:

  • From databases we maintain on behalf of clients
  • Through digital infrastructure we support
  • Via applications and interfaces we develop or maintain
  • From client websites and digital platforms under our management

Automated Collection:

  • Through analysis of how individuals interact with systems we maintain
  • Via cookies and similar technologies on websites we operate
  • From server logs and system monitoring

In many cases, we handle personal information solely on behalf of our clients. In such cases, the client is the data controller and we act as a data processor, handling personal information strictly in accordance with their instructions and contractual obligations.

Quality of Information

We take reasonable steps to ensure personal information we hold is accurate, complete, and up to date.

Information Security

We protect personal information using industry-standard security practices:

Technical Safeguards:

  • Firewall protection
  • Data encryption
  • Access controls
  • Regular security audits

Retention Periods: Personal information is retained as long as necessary for legal compliance, service delivery, or dispute resolution.

How We Use Information

We collect personal information where reasonably necessary to provide our services, comply with legal obligations, manage client relationships, and operate our business. If personal information is not provided, we may be unable to provide certain services.

Personal information may be used for:

  • Service delivery
  • Business operations
  • Marketing and engagement
  • Legal compliance

Individuals may opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or contacting our Privacy Officer.

Sharing and Disclosure

We share personal information with:

  • Internal team members and service providers
  • Clients, payment processors, financial institutions, and cloud storage providers
  • Professional advisors (e.g., lawyers, accountants)

International Data Transfers

Personal information may be disclosed to recipients located outside Australia where reasonably necessary for business purposes.

Where personal information is disclosed overseas, we take reasonable steps to ensure recipients handle the information in accordance with Australian privacy law.

Cookies and Tracking Technologies

We use cookies to enhance your experience and improve website functionality. You can manage cookie settings in your browser.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.

Data Retention and Deletion

  • Retention Periods: We retain personal information as long as necessary for legal compliance, service delivery, or dispute resolution.
  • Deletion Requests: Personal information is deleted when no longer needed, unless required by law.

Data Breach Notification

In case of a data breach likely to cause serious harm, we will:

  1. Contain and assess the breach
  2. Notify the Office of the Australian Information Commissioner (OAIC) and affected individuals
  3. Take remedial action

Your Privacy Rights

Under Australian privacy law, you have the right to:

  • Access and correct your personal information
  • Request deletion of your personal information (subject to legal requirements)
  • Lodge a complaint with our Privacy Officer or the OAIC

Definitions

  • Australian Privacy Principles: The privacy principles set out in Schedule 1 of the Privacy Act 1988.
  • Client: An organisation or individual that engages MV Studio for technical services.

Contact Us

For any questions, concerns, or requests regarding this policy:

Access requests should be submitted in writing to our Privacy Officer. We will respond within 30 days. We may charge a reasonable administrative fee where permitted by law.

In limited circumstances permitted by law, we may refuse access and will provide written reasons where required.

Complaints should be submitted in writing to our Privacy Officer. We will acknowledge receipt within 5 business days and aim to resolve complaints within 30 days.

If you’re not satisfied with our response, you may lodge a complaint with the OAIC.

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will be published on our website with the updated effective date.